January 26, 2018

Be My Guest Speakers

Gold Coast Mayor Tom Tate encouraged our tourism industry to be the best they can to WOW the 70 nations coming for the upcoming GC2018 Commonwealth Games.

Marion Charlton COO Gold Coast Airport shared her experiences with our tourism professionals of when she worked at Atlanta & Sydney Airport during the 1996 Atlanta & 2000 Sydney Olympics;  how her learnings from 2014 Glasgow Commonwealth Games is helping her to lead the airport team in preparing to host the GC2018 Commonwealth Games.  People made Glasgow amazing – can the Gold Coast rise to the challenge?  With passionate Global Locals like Marion, we definitely can!

Brisbane tourism industry can deliver fantastic guest experience through collaboration and partnerships: key messages from leaders John Stainton co-founder Eat Street North Shore, Julie McDonald OAM Olympian, David James Tangalooma Resort, Dr Dimity Dornan AM Hear and Say

Charli Robinson – celebrity and TV host spoke passionately about the Gold Coast, its changes from a brash energetic city to one that still has bundles of energy, but more sophistication than ever.  A perfect place to host GC2018 Commonwealth Games.  Visionary Josh Sattler encouraged the creativity, and “out-of-the-box” thinking with TravConsult to develop the Be My Guest Program, a legacy program for our Queensland Tourism industry.

Champion professional surfer Bede Durbidge with Lilly & Trevor.  Bede inspired the participants of this Be My Guest workshop with his amazing story of recovery from his near-fatal accident surfing Pipeline. Now one of the owners of the local craft beer brewery Balter Brewing Company Bede is a proud and passionate Gold Coast Global Local.  We loved his quiet courage and professionalism all around.

Ken Wallace World Kayaking Champion & Olympic Gold Medallist at Beijing Olympics inspires our tourism industry to go for gold but enjoy the race – pride & passion win the hearts of guests coming to the beautiful Gold Coast.

Cairns leaders speak passionately of importance of Cairns delivering unique welcome for all guests, Mark Worthington Basketball Olympian, GM Shangri-la Nic O’Donnell & Cam Charlton Comm Games Legacy Committee

Paul Donovan Executive General Manager Business Development & Marketing for Queensland Airports, also Destination Gold Coast Chairman, amongst other board related work, has been a long-time friend and mentor in the aviation and tourism industry.  He joins us, along with Josh Sattler, to provide participants his views on what makes a destination worth visiting and how we as a city can warmly host guests coming for leisure and the Commonwealth Games.

Josh Sattler with Lilly & Trevor and Dion Reweti from Wicked Wheelchairs.  Dion inspired the participants of that day’s workshop with his back story and views on accessible tourism and the opportunities for us to rise to host the GC2018 Commonwealth Games.

General Manager for Emporium Hotel Brisbane, Peter Savoff, joined us in Brisbane as a guest speaker to share his insights on what makes a wow guest experience – ultimately, investing into the training of your teams, ensuring they are valued and feel special is a key to success.

Dr Hayley Letson of James Cook University is a great advocate of the wealth of diversity that Global Locals bring to Townsville.  She talks about the hidden gems, pride and passion for a WOW guest experience crucial to be memorable as Townsville prepares for the GC2018 Commonwealth Games Basketball events. We were privileged to have Hayley speak with us on all things tourism as her usual day job is as a Research Fellow in the Heart, Trauma and Sepsis Research Laboratory in the College of Medicine and Dentistry, at James Cook University.

Kane Elgey and Karl Lawton, rising stars of the Gold Coast Titans, were one of the Be My Guest first speakers to inspire our participants.  Passion, hard work and pride in the city were key messages.  Thanks for taking time to share those insights!